Capstone Works Blog

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Come on! Is it just me, or do phone system auto attendants just drive you up the wall? More often than not, they feel condescending, counterproductive, and rarely actually let the customer get to who they need to talk to. Capstone has long done away with the auto attendant, and I’m going to tell you why we are never going back.

Telecommunications have played a crucial role for businesses ever since they were first developed, remaining a fundamental tool even now, despite so many other communication methods available for businesses. However, the telephony of old is nearly unrecognizable when compared to the capabilities of today’s solutions, and it’s making it even easier for businesses to be flexible.

If you’ve been putting off a special project because your IT department doesn’t have the capacity to take on any more work, then perhaps you should consider taking advantage of co-managed IT. Co-managed IT allows you to gain the expertise and human effort of an entirely separate IT department without the costs and time associated with onboarding new staff. 

Time is money, and smart businesses understand that by increasing productivity and reducing the time to complete tasks, they increase their profit. Modern automation is driven by modern technology, and that technology needs to be implemented properly, as well as maintained, so your business can stay ahead.

Nowadays, potentially business-crippling cyberattacks are happening everywhere. It's becoming increasingly important to protect your business from them—but the truth is, some business owners aren't quite sure how. That’s why we came here to help you.

Nowadays, businesses seeking out IT services have a choice between two options: frequent a business that offers one-off tech support on a case-by-case basis, or subscribe to a managed service provider’s continuous and proactive support. Many small businesses might incorrectly assume that this latter option is reserved exclusively for large businesses and corporations… but this is very much not the case.

Since the late 1980s, Microsoft has consistently developed computer programs that meet a variety of common needs, with their toolsets becoming a staple in business environments everywhere. However, many of these tools tend to fly under the radar, despite the benefits that they can offer to businesses. Today, we wanted to highlight some of these solutions to demonstrate just a little of the value that working with an official Microsoft Partner (like us) can bring to your operations.

It’s not a big surprise that many Texas businesses who didn’t consider business continuity something to focus on have changed their minds after surviving February’s winter storm. If you didn’t have a disaster plan in place, now is the time to develop one before you need it.

While the layperson might think that the documents and data a lawyer has are uninteresting, cybercriminals think otherwise.

In fact, it’s critical that legal firms protect their data and stay vigilant, as it’s easier than ever for cybercriminals to lock down and steal your sensitive information.

When you mention the term 'disaster recovery,' most people think about the big ground-shattering events like earthquakes, fires, floods, tropical storms, etc. While these natural events are certainly disasters and devastating in their own right, smaller things can constitute as a disaster for your business, and they aren't seasonal.

As the line between working in-office and working from home becomes more and more blurred, a new trend in employee technology has begun to emerge – BYOD, or bring your own device. Many companies are offering their employees the option to bring their own devices into the office environment as it can improve both employee satisfaction and office productivity.  But CIOs still must consider three different basic set ups/options before taking the plunge:

IT disasters are devastating to the infrastructure of any organization.  In a modern office environment, IT is the hub of any type of business.  Disasters can disrupt IT processes to the point that businesses are significantly impacted.  When it comes to disaster recovery many firms believe they will never need a backup plan; convincing themselves that the likelihood of their organization being affected is minimal.  In reality, threats to your IT infrastructure are growing no matter what segment of the economy you operate within. 

Organizations today cannot successfully grow their business while neglecting their technology needs; though it is impossible to become an IT expert while remaining focused on your niche. The world of IT is constantly changing - from cloud computing, Big Data, mobility, the Internet of Things, and new data storage – options can be overwhelming for any SMB owner. Is it time for you to upgrade your data storage? Are you employing the best solution to fit your needs? As you evaluate your technology solutions, don’t forget about your data storage options.

As a business owner, you have enough on your plate keeping your organization moving forward and getting ready to face new challenges. You need to be prepared to take advantage of new opportunities when they come your way. Are you losing sleep over IT worries? How can you ensure that you are moving in the right direction when most of your time is consumed with figuring out IT issues? Even more, are you ignoring your IT and hoping for smooth sailing? That is the surest way to end up in the middle of an IT disaster! This 4^th of July as we celebrate our nation’s independence, declare your independence from IT worry! With Capstone Works, you can rest easy knowing that we have your back and are working in your best interests.